How can I contact your business for general inquiries?
A Customer Service Agent can be reached at firstname.lastname@example.org. We can also be reached on Instagram and Facebook, please see the links provided in the footer of our homepage. For expedited responses, we recommend contacting us via email with your order number provided.
Do you offer discounts for bulk orders?
Yes, but this is determined on a case-by-case basis. Please contact us for further detail or see the link in the footer of our homepage that provides an overview of our wholesale services.
How long will it take to receive my hats?
Shipping duration is divided into two parts:
A. Processing time: All orders typically require 24-48 hours to be picked by our warehouse associates, properly packed, and have their shipping labels created.
B. Shipping time: Shipping times average 4-5 days following the processing time, but this is subject to the postal providers service (USPS). Our hats are shipped using USPS First Class Mail.
Delivery times are not guaranteed for free shipping and can vary greatly as a result of occurrences, which may be out of our control such as health pandemics, severe weather events, holidays and other disruptions to the US supply chain.
Please see our Shipping Policy for further details.
Can I track my shipment?
Yes, a tracking number will be automatically generated and sent via text or email following the completion of the order processing.
Where do your hats ship from?
All hats ship from our warehouse located in Texas and have an average delivery time of 5-7 days, but shipping times are subject to change based on USPS ability to process shipments.
Why did I receive multiple tracking numbers?
In order to properly ship our hats in a way that will minimize any potential damage during transit the hats are shipped in large, bulky packaging. If you ordered more than one hat, you will more than likely receive your hats as separate parcels, which greatly reduces any damage associated with stacking hats on top of one another during shipment.